As a Diamond Office Liaison at our jewelry company, you will play a crucial role in facilitating communication and coordination between our diamond office and the production factory. Your primary responsibility will be to ensure seamless follow-ups and efficient flow of information between these two key departments.

Key Responsibilities:

Communication Facilitation:

• Act as the main point of contact between the diamond office and the production factory.
  Ensure timely and accurate exchange of information, instructions, and requirements between the two departments.
• Communicate any changes in orders, specifications, or deadlines effectively to both teams.
  

Order Tracking and Follow-ups:

• Monitor the progress of diamond orders from the diamond office to the production factory.
  Conduct regular follow-ups to ensure that orders are processed, produced, and shipped according to schedule.
• Address any delays or issues promptly and proactively seek solutions to minimize disruptions.
  

Quality Assurance:

• Collaborate with both the diamond office and production factory to maintain high-quality standards throughout the manufacturing process.
• Conduct quality checks at various stages of production to ensure adherence to specifications and standards.
• Report any quality concerns or deviations to the relevant teams and assist in implementing corrective actions.

Documentation and Record-Keeping:

• Maintain accurate records of all diamond orders, production schedules, and communications between departments.
• Ensure that all documentation related to orders, shipments, and quality control procedures is properly organized and accessible.

Problem Resolution:

• Act as a mediator in resolving any conflicts or misunderstandings that may arise between the diamond office and production factory.
• Proactively identify potential issues and work towards finding solutions to prevent them from escalating.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Previous experience in a similar role within the jewelry industry is highly preferred.
• Strong communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
• Excellent organizational skills and attention to detail.
• Problem-solving abilities and the capacity to work under pressure.
• Proficiency in MS Office suite and other relevant software applications.
• Knowledge of diamond grading and manufacturing processes is an advantage. (if possible)