• Internal External
• Interaction with admin in Hyderabad for sales processing.
• Interaction with T&C for T&C related queries & grievances.
• Interaction with Regional manager/Assistant Manager/ Assistant Manager Training for program queries.
• Interaction with customers for sales,renewal and courtesy calling.

KEY RESPONSIBILITIES

• Acquire personal Leads to complete Sales calling
• Perform Lead generation calls daily

• Use various leads sources provided to generate phone sales
• Follow Sales script for each call- AIDA methodology
• Obtain referrals as part of each sales call
• Actively celebrate daily new sales within team
• Courtesy call new sales within 8 months and 11 months calls – as directed

• Follow renewal script for renewal calls
• Obtain referrals as part of renewal call
• Updating renewal member information on renewal sales form
• Maintain renewal statistics for every renewal call
• Contact renewals as per Renewal policy

Administration

• Document sales at the end of the call
• Place all sales documents in the allocated area for Administration officer 5 th Other Functions
• Cash pick ups or any member interaction as and when advised by the Hyderabad office
• Participate in team projects.
• Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, Training Manual and Renewal Manual.

• 3 new sales per week
• 10 referrals / 4hrs (minimum)
• Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.

• Minimum 2 years of experience in outbound sales preferably from hotel industry
• Computer literacy
• Strong verbal and written communications skills
• Fluent English.
• Networking and relationship Building Competencies
• Good interpersonal skills with ability to communicate with all types of customers
• Serviced oriented with an eye for details
• Good team working skills and able to work effectively and contribute in a team
• Good written and verbal communication skills
• Lateral thinking, Persistent and Persuasive/Influencing
• Innovative and Consultative skills
• Positive, flexible and Enthusiastic
• Ability to work to deadlines