Job Description:
 Job location :- Andheri MIDC
Time:- 9 pm to 6 am IST
Reporting :- VP CS team
Need excellent in communication and must have US accent .
Budget – Max can offer 12 LPA

Client Support
Answer incoming calls through DialPad (Customer Service and General Lines) –> Maybe
Handle all client care, company and policy inquiries and order inquiries via ZenDesk, phone, and email.
Assist clients with sizing, remakes, basic care (cleaning, engraving), and major repairs.
Offer tailored advice to clients on jewelry care, maintenance, and best next steps.

Order Management
Collaborate with the Sales team to build and manage custom invoices, order changes, cancellations or exchanges.
Ensure proper order tagging and communicate order updates to clients.
Report issues with processes or system limitations/bugs.
Support clients with order shipment date confirmations, and shipping label creation and managing order delays

Sales Team Support
Respond to client-related questions from the Sales team and offer clear guidance.
Develop and deliver training on internal systems and processes to improve team performance.

Qualifications
3–5 years of experience in fine jewelry, diamonds, luxury retail, client care
Proficiency in Shopify and ZenDesk (or similar CRM platforms).
Exceptional communication and interpersonal skills.
Strong organizational abilities and meticulous attention to detail.
Ability to multitask and prioritize in a fast-paced, high-touch environment.
A collaborative team player with a proactive and solution-oriented approach